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FAQ

We build on long-term partnerships.

For us, honesty, reliability and trust come first, which is why we set up our GmbH in Germany and don't hole up abroad like our competitors. It is also natural for us that we want to get to know you in order to better understand your needs, put together the right package and thus draw up a roadmap for the next months and years together. Since we have been active in IT, Server and network technology and early on in Crypto and Miner Hosting for over 25 years, we have always remained down-to-earth and select our staff according to the criteria mentioned .

We are not looking for short-term business, but rather enjoy long-term cooperation and partnership with our customers, whom we have been serving for years. It is important to shape the next few years together and take advantage of the opportunities offered by new technologies.

The most important thing in advance: If you would like to have it delivered to Germany, 19% will be added to the prices in the shop. If you would like to be hosted by us, write to us. In this case you can purchase the hardware net. For larger quantities, we will make you a discounted offer.

We purchase the mining hardware directly from the manufacturer or certified supplier in China. In our department stores in Shenzhen or Hong Kong we check the functionality of the miners before they are shipped. At the same time, we configure the miners for later commissioning and record them in our own Mining Farm Software for later monitoring.

We ship your hardware free of charge and fully insured to the mining farm of your choice. The delivery time to Germany is around 2-4 weeks, to one of our farms around 4 weeks. We do not choose the cheapest shipping route, but rather the safest and most direct route to the destination.

Once you arrive at the mining farm, it should only take a few hours for your miner to start mining.

Our Sales Support

If you need help, we are available to you by phone on +49 2524 6161333 on weekdays between 8:00 a.m. and 5:00 p.m. You can also contact us via chat or by email to info@dct.biz.

The question of budget and diversification

First, you should think about the budget you want to invest. As with trading, you may not want to put all your eggs in one basket (a specific ASIC miner) if you have a larger budget planned. Then it makes sense to get a free consultation with us. Diversification, i.e. considering different miners for a healthy mix, is advisable. Our sales supporters have the necessary eye for the market - so feel free to contact us!

With small budgets, it sometimes makes sense to rely on the ASIC miner of the moment, which promises the fastest possible ROI.

The portal www.asicminervalue.com can be a good help.

Free insured shipping

We deliver miners worldwide free of charge and fully insured to the location of your choice or one of our data centers, provided you use our hosting service.

Setup help

Before a miner goes on the journey, at the latest when it arrives at its destination in the mining farm, we configure it for operation. We will help you set up your wallet and/or mining pool.

24/7 Support

Some of our supporters are available to you around the clock and will take your concerns and decides on the next steps. Depending on what needs to be done, we coordinate with the hosting centers and on-site technicians.

Maintenance and care

Maintain at regular intervals, We clean and maintain the miners and thus inevitably extend their running time.

Firmware Updates

At irregular intervals, the manufacturer provides downloads of new firmware that correct small bugs and improve, optimize or stabilize the work of the device. We install this firmware in the background without any significant downtime.

Repair processing

In-house workshops are usually available for repairs that we coordinate for you. If components need to be replaced, you will receive a cost estimate. Once approved, we will ensure rapid repairs through to resumption of operations.

The very high power consumption, along with the operating temperatures and the proximity to professional repair centers, is the main reason for professional hosting in a special mining farm. We primarily rely on locations outside of Europe.

We offer various services around hosting and in the mining farms, such as maintenance, care, firmware updates or the replacement of fans, all of which are capped with the electricity costs.

The electricity costs vary per miner. If the manufacturer states the consumption as 3000 watts and we were able to agree on a price of 7.9 C/kWh (depending on the number of miners), the following calculation would result:

Cost per hour: 3.0 kW/h * 0.079 euros/kWh = 0.237 euros/hour

Costs per day: 3.0 kW/h * 0.079 euros/kWh * 24 = 5.688 Euro/day

Costs per month: 3.0 kW/h * 0.079 euros/kWh * 24 * 30.5 = 173.48 euros/month

For In the specific example, the monthly costs amounted to 173.48 euros net plus 19% (in Germany, hosting is considered a service).

You will automatically receive a regular invoice from us every month. Hosting must be paid monthly in advance. Failure to pay can mean that we have to temporarily shut down your miners. We accept transfers in euros.

Many of our customers record mining sales using simple Excel tables. Some use special software, coin trackers or similar. In any case, it makes sense to talk to your own tax advisor and define the booking account if the mining sales are to be recorded for business purposes. Whether you are an entrepreneur or a private individual, mining sales are always exempt from sales tax. They are only to be taken into account as part of income (private) or business tax for corporate and trade tax.

Crypto mining will and must adapt to climate change in the coming years and decades. Although there is enough expertise to show that mining a Bitcoin only uses a fraction of the energy resources that are used up for the same value of currency in the banking industry, crypto mining is always in focus when the topics of climate protection and energy consumption are emerging.

We chose green as the color of our company for a reason. This is how we host with a maximum proportion of green electricity. We also work as paperlessly as possible and demand the same from our partners. We spend a large part of our free time with our families in nature.

In addition to hydropower, solar energy from solar parks or photovoltaics is a source of electricity that we rely on Building the future more. Efficiency is the key to successful mining.

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German company

Honesty, reliability and trust

Insured shipping

100% insured goods values

24/7 technical support

Trained staff around the clock

We love Green

Focus on renewable energies